Frequently Asked Questions

About Capitol Theatre

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  • What time do I need to arrive before a show?

    At least 15-30 minutes before the performance starts – or earlier if you would like to have a drink in one of the theatre’s licensed bars. A strict lock out period applies at the commencement of each Act. Patrons arriving late will not be admitted until a suitable break in the performance.

  • What if I’m late and the performance has started?

    Live theatre has a ‘lock-out’ policy; a period after the curtain goes up when late-comers are not permitted to enter the auditorium. Lock-out periods are set by the production and vary from show to show. Patrons arriving late will not be admitted until a suitable break in the performance.

  • Can I bring a bag into the theatre? Is there a cloakroom?

    We suggest that you do not bring bags to the theatre. Handbags that are smaller than an A4 sized piece of paper may be carried with you, but we will ask you to store backpacks, cases, satchels, shopping bags and large handbags in our cloak room. Our cloakroom services are free of charge. The cloakroom is located in the stalls foyer. Due to our security requirements, we may ask you to show us the contents of your bags. We will accommodate patrons who need to carry equipment or medical supplies during the show. If you are uncertain, please ask one of our ushers who will be able to assist you.

  • Is there somewhere safe I can leave my suitcase?

    Yes. We offer a free cloakroom service in the Stalls foyer.

  • Is there a dress code?

    Many people dress up for the theatre to make it a special occasion, but smart casual is fine as well.

  • How do I get there from Central Station?

    Take the Eddy Avenue exit and cross Belmore Park to the intersection. Walk past Gloria Jean's to the front of the building - it’s a five minute walk.

  • Can we bring takeaway food or bottles of champagne into the auditorium?

    No. We don’t allow food or drinks to be brought into the theatre from outside. Glasses and glass bottles are not permitted in the auditorium. We have bars in the theatre that provide a wide range of refreshments suitable for the auditorium. Our ice-cream vendor will come into the auditorium during interval.

  • Where do I collect my tickets from?

    Our box office is open two hours before the show to allow you to collect your tickets. You will need to provide identification and present the credit card used to purchase the tickets.

  • Is there an ATM near the theatre?

    We have an ATM conveniently located inside our foyer at the theatre.

  • Can I bring a small child to sit on my lap?

    Everyone attending must have a ticket, including children sitting on your lap under the age of two (a ‘babe-in-arms’ ticket is usually free and can be obtained from our box office on the day of the performance). Some shows are not suitable for small children; please contact us on 9320 5000 to find out the babe-in-arm policy and age recommendation for the show that you are attending. If a child becomes unsettled they will need to be taken out to the foyer so as not to disrupt the performance.

  • Will my child be able to see the stage?

    The seating in the theatre is raked for excellent sight lines to the stage. We have booster cushions available from our cloakroom for small children free of charge.

  • I am visually impaired, where should I sit?

    For closer seating to the Stage we recommend sitting in the front of the Stalls. The distance between the centre seat in the specified row and stage (measured from the safety curtain) is: Stalls, Row AA = approximately 6 metres Stalls, Row D = approximately 12 metres Stalls, Row H = approximately 16 metres Dress Circle, Row A = approximately 19.5 metres Stalls seating starts to gradually incline from Row B right to the back of the Stalls. Patrons will be at eye level with the Stage at around Row E-G.

  • I have difficulty with stairs, where should I sit?

    Purchase tickets in any location in the Stalls and there will only be a few stairs to negotiate. Our Ushers are also very helpful, so please ask them for assistance.

  • Where should I park?

    Please see our travel tips page for car parking information, click on VISIT in the header.

  • Is the show suitable for my child?

    We understand that each child is different and parental discretion is advised. Please call us if you require clarification on these recommendations. Jersey Boys is not recommended for children under the age of 12 due to strong “authentic Jersey” language. We do encourage parents to use these notes as deciding factors for the enjoyment of the performance for themselves, their children and other patrons. Charlie and the Chocolate Factory is recommended for 6+. School of Rock is recommended for 5+.

  • How long is the show? What time will the show finish?

    CHARLIE AND CHOCOLATE FACTORY: Approximately 2 hours and 30 minutes, this includes an interval. SCHOOL OF ROCK: Approximately 2 hours and 30 minutes, this includes an interval.

  • Are service dogs allowed?

    Yes, accredited service dogs are allowed to enter the theatre. Please make sure you bring accreditation proof with you to the theatre as our ushers will need to sight this before allowing entry. Service dogs must remain on the floor at all times.

  • Can you scan the barcode on my tickets directly from my mobile or do I have to print them?

    Our ushers can scan your tickets directly from your mobile device, however sometimes there is issues with this process. We recommend you print your tickets before arriving to the theatre. If you are unable to do that, don’t worry, we can try scan them from your phone, and if that doesn’t work, our Box Office will be able to re-print them for you.

  • Is there a Captioned Performance available for people with hearing loss?

    For Charlie and the Chocolate Factory a GoTheatrical! App Captioned Performance will occur on Friday, 15 February 2019 at 7.30pm. Bookings can be made for the captioned performance through Ticketmaster Group Bookings (1300 889 278). Ensure you mention ‘“Closed Captioning” so that your seats are placed in the designated section of the theatre. Live Closed captions can be viewed on your personal mobile or tablet device by downloading the GoTheatrical app.

  • Do you have a Lost Property department?

    Yes, items handed into our Lost Property department are recorded and registered. If you have lost something within our theatre, please email us and we will make every effort to locate your lost item and reply to you within 48 business hours.

Email Capitol Theatre